What is DxL?
The Digital Experience Lab (DXL) is an initiative aimed at driving innovation by experimenting with artificial intelligence and how it can be deployed to reduce cost, improve service and enhance experience.
UBC Office of the CIO (OCIO) has established a Digital Experience Lab (DxL) with the mandate to help the organization safely experiment with artificial intelligence (AI) by testing and providing proof of concepts to meet business needs.
DxL focuses on providing AI solutions in the administrative areas of UBC that lay the foundation for achieving operational excellence and efficiencies while enhancing user experience.
Why a Digital Experience Lab?
DxL, in collaboration with the key stakeholders and leaders at UBC, is helping to:
- Provide a safe ground to shape the AI solution roadmap for optimization and transformation of admin functions using AI technologies
- Enhance decision-making processes for campus administration through AI modeling and solutions
The DxL Team
In addition to AI engineers, the DxL team includes advisors at the university including members from Legal Counsel and UBC IT (Enterprise Architecture, Data Governance, Client Service Managers, and Change Management).
Current Projects
UBC Policy Bot
The UBC Policy and Standards Bot project focuses on legal and compliance requirements at the institution. The project designed a policy bot to be used as a personal AI assistant tool with easy referral to UBC’s Board & Senate approved policies and information privacy and security related standards. A LLM using RAG on a ML platform will help users navigate and locate policies. Trained on specific UBC data, the degree is creativity is carefully controlled. The UBC Policy Bot project was a collaboration with legal teams to ensure adherence to institutional policies.
Objectives:
- Easy access to UBC Policies for informed decision making
- Test Generative AI (LLM) options and best fit for use cases
- A test case for Retrieval Augmented Generation (RAG)